Frank Bisignano

Nicknamed Wall Street’s “Mr. Fix It,” Frank J. Bisignano has led complex organizations through modernization and digital transformation at several of the world’s premier financial institutions and technology companies during his distinguished career spanning more than four decades. When his country called on him to serve, Bisignano brought his extensive leadership experience to Washington, DC, as the 18th Senate-confirmed Commissioner of the U.S. Social Security Administration and Chief Executive Officer of the U.S. Internal Revenue Service.

His story, though, starts in Brooklyn, New York, in a multigenerational immigrant household. His maternal grandfather immigrated from Italy and joined the U.S. Army during World War I, seeking to serve his new country and earn his citizenship. Bisignano’s father grew up as an orphan in 1937 among 15 siblings, served in World War II, and dedicated 46 years to federal service as a customs agent, DEA agent, and customs inspector.

Bisignano started his career on Wall Street and was the youngest Senior Vice President at American Express at 25. By 30, he managed a third of First Fidelity Bank, New Jersey’s largest bank. Starting in 1994, Bisignano held several roles at Citigroup, including Chief Administrative Officer for the Corporate and Investment Bank, Chief Executive Officer of the Global Transactions Services business, and managed the integrations for all Citigroup’s mergers and acquisitions. While CAO, he served as the firm-wide deputy head of technology and operations. He held this post during the 9/11 crisis and is credited with creating and executing Citigroup’s successful business continuity plan, which involved relocating 16,000 employees displaced by the loss of 1.3 million square feet when the 7 World Trade Center building was destroyed.

Bisignano joined J.P. Morgan Chase as Chief Administrative Officer in 2005 and later assumed the role of co-Chief Operating Officer, while also serving on the firm’s Operating Committee and Executive Committee. Following the 2008 financial crisis, Bisignano had the additional responsibility of serving as the Chief Executive Officer of its Mortgage Banking unit, serving as a chief architect of the bank’s recovery plans. In 2011, he served as the chief negotiator for the country’s five largest mortgage servicers in a $25 billion housing settlement involving the Departments of Justice and Housing and Urban Development, and 49 state attorneys general to address mortgage servicing and foreclosure abuses. This role helped “reset” the housing market and established him as a leader in housing recovery.

Bisignano also led the integrations of Bank One, Bear Stearns, and Washington Mutual, while overseeing global technology, human resources, real estate, operations, procurement, compliance, regulatory control and oversight, resiliency, security and safety, and general services for all of J.P. Morgan Chase’s businesses across 60 countries.

In 2013, Bisignano joined First Data as Chief Executive Officer and added the title of Chairman of the Board in 2014. Upon his arrival at First Data, Bisignano began to rapidly transform the 43-year-old company from the world’s largest traditional payment processor into a technology innovator for the 21st Century. He also led its $2.6 billion initial public offering in 2015, the largest U.S. IPO of the year. Bisignano then architected the merger of Fiserv and First Data in 2019, initially leading the combined company’s day-to-day operations as President and Chief Operating Officer before becoming Chief Executive Officer in 2020 and Chairman of the Board in 2022.

While Chairman and CEO of Fiserv, the company advanced new capabilities and accelerated its growth by coupling innovation with scale and operational excellence, bringing modern solutions to financial institutions, businesses, and consumers. Under his leadership, Fiserv was the world’s largest financial services and payment technology company processing over 850 million transactions daily, totaling more than $2.5 trillion, handling over 400 million phone calls annually, and fundamentally touching every American household.

In December 2024, President-elect Donald J. Trump nominated Bisignano to serve as the Commissioner of the Social Security Administration. After being confirmed by the U.S. Senate to lead the agency in May 2025, he has taken swift action to transform SSA into a premier service organization that leverages state-of-the-art technology solutions, operates at peak efficiency, and delivers best-in-class service to the American people.

Inspired by the challenges following 9/11, Bisignano became a founding member and board leader of the National September 11 Memorial and Museum and a passionate advocate for veterans and founded the “100,000 Jobs Mission,” a coalition of companies committed to hiring 100,000 U.S. military veterans. He also played a key role as a founding member of the Institute for Veterans and Military Families at Syracuse University, demonstrating his deep commitment to supporting those who have served.

Bisignano attended Baker University of Kansas and has been honored with four honorary PhDs recognizing his contributions to technology and public service. These include honors from Syracuse University for his dedication to veterans and from Howard University for leading the Martin Luther King, Jr. Papers Project, which digitized hundreds of thousands of documents from Dr. King and other civil rights leaders.